At Classic Men Wear Shop, we believe in providing not just premium menswear, but an exceptional customer experience. Below you’ll find answers to common questions about our products, services, and policies.
Product Questions
What types of products do you offer?
We specialise in timeless menswear essentials including shirts, pants, shorts, hats, and accessories – all designed for the discerning gentleman who values quality and enduring style.
How do I choose the right size for my garments?
Each product page includes detailed size charts with measurements in centimetres. For tailored advice, our customer service team at [email protected] can provide personalised recommendations based on your measurements.
Are your products suitable for all seasons?
Our collection features versatile pieces crafted from premium fabrics that transition beautifully between seasons. We particularly recommend our shirts and pants for their year-round wearability.
Ordering & Account
How do I create an account?
Simply click ‘Register’ during checkout to create your account. This allows you to track orders, save preferences, and enjoy faster future purchases.
Can I modify my order after placing it?
We process orders promptly to ensure timely delivery. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure payment options for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer two premium shipping services:
- Standard Shipping (A$12.95): 10-15 business days via DHL or FedEx
- Free Standard Shipping: 15-25 business days via EMS for orders over A$50
All orders are processed within 1-2 business days with full tracking provided.
Do you ship internationally?
Yes, we proudly serve style-conscious gentlemen worldwide, excluding some remote areas and parts of Asia. Please check at checkout if we deliver to your location.
How are my garments packaged?
Each item receives our signature packaging – wrinkle-resistant and protected for the journey, reflecting the same attention to detail as our designs.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with original tags attached and in resalable condition.
How do I initiate a return?
Please email [email protected] with your order number and return request. Our team will guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Information
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is your company located?
Our headquarters are at 73 Mildura Street, NORWOOD, AU 7250, though we operate primarily online to serve gentlemen worldwide.
For any questions not covered here, please don’t hesitate to contact us. At Classic Men Wear Shop, your satisfaction is our sartorial mission.